Teletherapy: Frequently Asked Questions:
Is my session private and secure over the internet?
– Yes, it is. The LodeStone Center uses a HIPAA compliant, encrypted system for all of our Teletherapy calls. Your session is protected with the highest available security protocols.
What do I need to participate?
– Any device with a microphone and a camera will usually do. Most smartphones, tablets and laptops have the capability to handle Teletherapy calls. A good cellular or WiFi connection helps ensure a clear and comfortable session.
Will my insurance cover sessions over the internet?
– In response to the spread of COVID-19, the Illinois Governor issued an executive order requiring insurance companies to cover telehealth services, including behavioral health, for in-network providers. Out of network coverage may also be available in some cases. We can check you benefits for you when you schedule.
Will I be able to meet my therapist in person at some point?
– We will resume all traditional in-person services as soon as it is deemed safe for the public to move about freely. You will have the option of switching to an in-office format, or continuing from home if it is still covered by your insurer.
How is paperwork handled?
– We are able to send our registration forms via a secure portal that allows you to fill them out on your computer or mobile device, and electronically sign them. If you prefer, we can also mail you a copy with a stamped return envelope to send them back.