TeleHealth Services Now Available

In an effort to respond to the new challenges we’re all facing with COVID-19, our office has implemented TeleHealth services in addition to our in-office therapy services. All of the insurers that we are in-network with are allowing coverage for TeleHealth during the outbreak.

If you are a current patient, or would like to request new services, you will have the option of seeing a counselor or psychologist via TeleHealth from home. Our intake coordinators can work with you to verify your insurance benefits and handle the registration process. You can call the office or fill out the contact form on the right of the page to request an appointment.

Alternatives to Office Visits

All of the insurers we are in-network with have authorized coverage for remote TeleHealth services.

Existing patients and new patients can request this option. If you are a new patient, contact our office and you can specify whether you’d like to see someone in person or through TeleHealth. Exisiting patients can make this request through their therapist.

We hope that this announcement offers some assurance about your continued services with our office. We will keep monitoring this developing situation closely and will adjust our response if/as needed. You will find updates under the front desk section of our website: https://www.lodestonecenter.com/​announcements/. We encourage you to share any concerns with your provider and/or call our main # 815-344-5061 for more information. Thank you.

Teletherapy: Frequently Asked Questions:

Is my session private and secure over the internet?

– Yes, it is. The LodeStone Center uses a HIPAA compliant, encrypted system for all of our Teletherapy calls. Your session is protected with the highest available security protocols.

 

What do I need to participate?

– Any device with a microphone and a camera will usually do. Most smartphones, tablets and laptops have the capability to handle Teletherapy calls. A good cellular or WiFi connection helps ensure a clear and comfortable session.

 

Will my insurance cover sessions over the internet?

– In response to the spread of COVID-19, the Illinois Governor issued an executive order requiring insurance companies to cover telehealth services, including behavioral health, for in-network providers. Out of network coverage may also be available in some cases. We can check you benefits for you when you schedule.

 

Will I be able to meet my therapist in person at some point?

– We will resume all traditional in-person services as soon as it is deemed safe for the public to move about freely. You will have the option of switching to an in-office format, or continuing from home if it is still covered by your insurer.

 

How is paperwork handled?

– We are able to send our registration forms via a secure portal that allows you to fill them out on your computer or mobile device, and electronically sign them. If you prefer, we can also mail you a copy with a stamped return envelope to send them back.